Championing Customer Mindset
This workshop will offer you the chance to learn how to champion your customers’ mindset and focus on the customer experience that will distinguish from your competitors. You will also learn the skill and motivation to deliver an experience to ensure that both the company and individuals understand the customer feedback and the efforts exerted to improve their experience. Finally, the workshop is designed to enhance commercial activities that will lead to customer loyalty which is the paramount goal of a customer-focused strategy. The workshop uses group activities, team exercises, case studies to achieve its intended learning objectives.