Certified Customer Service Professional
This course offers a unique approach to managing the quality of the organisation’s customer service. The course substantiates the skills every Customer Service Professional needs to understand customer expectations and needs by maintaining customers’ satisfaction and customer loyalty and simultaneously generate future revenue. In this course, we also examine how to implement customer service performance culture and what channels and tools needed to enhance customer service performance both internally and externally. Through the use of examples from the real world of business, participants will acquire the best skills to provide top-notch customer service.