Total Quality Management for Human Resources and Training (TQM Human Resources)


Total Quality Management for Human Resources and Training (TQM Human Resources)

In this training, HR professionals will learn to write an HR mission statement, benchmark HR policies/practice against leading organizations, identify internal and external HR customer needs, and determine the Needs gap. HR professionals will learn strategies such as Customer-focus, Total employee involvement, Process-centered management, and Detection of unexpected Variation to continuously improve on HR functions and services and to address issues in the Needs gap in a manner above expectation.

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