Developing an Effective Customer Service Strategy for Government Agencies
Every employee who engages directly with customers will need top-notch customer service expertise. These skills are not limited to private sector businesses. However, most government agencies fail to deliver a successful customer experience. This is a five-day course, in which participants can expect that the subjects covered focus on how to put the customer first and how to bring the customer service culture to government agencies. This course will encourage participants to make the optimal use of feedback and customer data to analyse the level of service and improve it to ensure customer delight. This course will also cover the tools and techniques used in the private sector to improve their service to their customer as a reference. Also, this course offers participants the opportunity to improve their communication skills and how to act the appropriate behaviours when dealing with customers.