Developing a Customer-Centric Service Culture
Positive customer experience will undoubtedly enhance customer loyalty and improve business growth. This experience can be achieved by putting your customers first and at the core of your business. This training course is highly engaging and demonstrates how to build a customer-centric culture in your organisation by making customer satisfaction your central function, and reinvent your brand and culture to create the best possible customer experience. This course aims at helping participants learn about how to create a customer-centric service culture with the use of a combination of several case studies and exercises.