Customer Service for Beginners
A happy customer comes from excellent customer service. The interaction between the customer and the customer service team is essential in building trust and creating lasting relationships. In this beginner workshop, you will have an understanding of the basics of customer service. You will learn how to tackle the most basic way to get a good start of customer service to ensure customer satisfaction. In short, you will gain knowledge and skills on how to give attention to customers, how to solve the customer’s problem, how to speak enthusiastically and positively, and how to ensure that valued customers remain loyal.