Customer Care & Telephone Skills


Customer Care & Telephone Skills

In today’s world of technology, there are various channels available to make use of by customer service personnel, such as social media, email, and applications. However, phone calls remain one of the best ways to communicate with your customers. This course is designed to help the customer service department to build the essential skills on how to ensure the customer feels valued via telephone calls. The course will also enable participants to master telephone etiquette skills every customer care agent needs to possess to deliver exceptional customer service. This course implements diversified learning tools, including writing activities, storyboarding, case studies and videos.

To receive more information about this training course, please complete the following:

Select location(s):*


Select date(s) for Amsterdam: *

Select date(s) for Paris: *

Select date(s) for Geneva: *

Select date(s) for Bangkok: *

Select date(s) for London: *

Select date(s) for Liverpool: *

Select date(s) for Manila: *

Select date(s) for Munich: *

Select date(s) for Oslo: *

Select date(s) for Oxford: *

Select date(s) for Prague: *

Select date(s) for Santorini: *

Select date(s) for Kuala Lumpur: *

Select date(s) for Zurich: *

Select date(s) for Kuala Lumpur: *

Select date(s) for Istanbul: *

Select date(s) for Dubai: *

Select date(s) for London: *

Select date(s) for Online: *

Select date(s) for Online: *

This course is also available live online on the following dates:

Contact details



    Salutation:*

    Name:*

    Email:*

    Mobile:*

    Job Title:*

    Organization:*

    City:

    Country:*

    Address:

    Comments: