In today’s world of technology, there are various channels available to make use of by customer service personnel, such as social media, email, and applications. However, phone calls remain one of the best ways to communicate with your customers. This course is designed to help the customer service department to build the essential skills on how to ensure the customer feels valued via telephone calls. The course will also enable participants to master telephone etiquette skills every customer care agent needs to possess to deliver exceptional customer service. This course implements diversified learning tools, including writing activities, storyboarding, case studies and videos.