Achieving Excellence in Customer Service


Achieving Excellence in Customer Service

Achieving excellence in customer service has become a vital part of marketing in business due to the rise of customer expectations. This dynamics course emphasises professional development in understanding the internal and external customer expectations and actions that create the fundamentals for continuous improvement. This course also emphasises the importance of setting and reviewing customer service standards, critical key components in maintaining customer retention and loyalty, practical communication skills, and how to improve conflict resolution skills and negotiation skills when dealing with demanding customers.

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