Quality Assurance in Customer Service


Quality Assurance in Customer Service

Quality assurance is vital in delivering excellent customer service. It helps a company understand their customer needs and expectations and stand out in today’s competitive market. This course aims to deliver the highest standards of customer service and maintaining these standards using quality assurance. By studying this course, participants will learn to describe the steps taken prior and concurrently with the customer experience to ensure satisfaction by making sure each product or service is in the best quality. Participants will learn the basic cycle of quality assurance, such as data collection, monitoring, assessing, analysing, training, and improvement to satisfy customers. Participants will also learn to prevent problems, anticipate needs, and truly understand their customers and maintain that standard of care create unique experience with every encounter.

To receive more information about this training course, please complete the following:

Select location(s):*

Select date(s) for Kuala Lumpur: *

Select date(s) for Istanbul: *

Select date(s) for Dubai: *

Select date(s) for Rome: *

Select date(s) for Singapore: *

Select date(s) for Vienna: *

Select date(s) for Manchester: *

Select date(s) for Barcelona: *

Select date(s) for Amsterdam: *

Select date(s) for Paris: *

Select date(s) for London: *

Select date(s) for Geneva: *

Select date(s) for Bangkok: *

Select date(s) for Bali: *

Select date(s) for Budapest: *

Select date(s) for Cambridge: *

Select date(s) for Copenhagen: *

Select date(s) for Florence: *

Select date(s) for Kuala Lumpur: *

Select date(s) for London: *

Select date(s) for Liverpool: *

Select date(s) for Manila: *

Select date(s) for Munich: *

Select date(s) for Oslo: *

Select date(s) for Oxford: *

Select date(s) for Prague: *

Select date(s) for Santorini: *

Select date(s) for Kuala Lumpur: *

Select date(s) for Zurich: *

Select date(s) for Kuala Lumpur: *

Select date(s) for Istanbul: *

Select date(s) for Dubai: *

Select date(s) for London: *

Select date(s) for Online: *

Select date(s) for Online: *

Select date(s) for Online: *

Select date(s) for Online: *

This course is also available live online on the following dates:

Contact details



    Salutation:*

    Name:*

    Email:*

    Mobile:*

    Job Title:*

    Organization:*

    City:

    Country:*

    Address:

    Comments:

    Related Courses