Workplace Mediation and Conflict Resolution Skills
Workplace conflict can cause work disruption, decreased productivity, project failure, turnover and termination. Conflicts must be managed and resolved to avoid acrimonious work relationships that may result in eventual lawsuits. Mediation is a conflict resolution technique by which an impartial third party mediates to help those involved in a conflict to find a resolution, usually a negotiated agreement on the issue of a dispute. In this program, HR professionals will learn strategies to prevent, manage and resolve conflict. Participants will learn skills in Conflict Identification and Analysis, Mediation, Evaluation of Individual Positions, Active Listening, Negotiating, and Deriving at Resolution Alternatives. Participants will understand Industrial legislation regarding dispute resolution processes, and learn strategies for proactive conflict management.