Reverse Logistics and Returns Management
Reverse Logistics and Returns Management is an initiative for the green supply chain. It is involved in the process of moving products or goods backwards in the supply chain. Many companies are using reverse logistics to move products from the customer back to a supplier or re-manufacturer. This process can be used for recycling, re-manufacturing, or returns. Using the returns management system, we can track the amount and value of returns product to the supplier. Mastering and managing the returns management process has a great immediate impact on business cost and the level of customer service.