Effective Conflict Management and Dispute Resolution for Leaders
This course is designed to train managers, leaders and supervisors on how to prevent workplace conflicts and handle disputes. It provides a detailed overview about the common causes and early signs of conflict, the legal aspects of conflict management, how to carry out a conflict risk assessment, conflict prevention strategies and tactics, and methods for handling confrontations and ongoing cases of disputes, including types of alternative dispute resolution. The course will equip you with the right skillset to design and implement conflict management and dispute resolution initiatives in your organization. Emphasis will be on conflict risk assessment, conflict prevention, conflict handling and dispute resolution.