Anger Management and Dealing with Difficult People


Anger Management and Dealing with Difficult People

In this compact course, you’ll gain a better understanding of anger and its natural cycle, master strategies for gaining control of anger in any situation and learn how to distinguish between various types of difficult behaviors in order to choose responses that have a high probability of succeeding rather than escalating a difficult situation. The course provides delegates with the opportunity to work on their own work situation which enables them to leave the training equipped with effective strategies for achieving a more successful outcome. By attending this course, you will be equipped with powerful techniques for controlling and conquering your anger and learn how to avoid situations that create frustration and how to demystify the intensity of this emotion.

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