This masterclass is designed to give the participants a thorough understanding of Total Quality Management (TQM) and how to apply it in their organization, regardless of its nature, size, and industry. The program will equip the participants with a comprehensive set of practical skill to play a major role in the implementation of an organization-wide TQM system and establish a climate in which the organization constantly improves its levels of product and service quality. Participants will learn how to use the blend of strategy, data, and communication to integrate TQM into the entire organization. They will also understand how to perform documentation and assessment of current quality system and use advanced quality control methods for establishing a more effective and contemporary TQM system. This will ultimately reduce unnecessary costs, waste and defects and at the same time increase customer and employee satisfaction.