Customers are a vital component of business longevity and progress. This course aims at providing participants with a clear understanding of what exactly your customers want. You will learn how to find a convenient solution to make your product or service well-functioning the way your customer needs to solve their problem or achieve their desire. Moreover, the course introduces the various methods and techniques that customer service personnel must develop in themselves to deliver excellent customer service. You will also learn how to discover what customers value the most when purchasing a product or using a service offering, which often leads them to be loyal customers, and at the same time adds business value and contributes to business success.